1st for Women Home Assist Tips: 6 Emergency Numbers Every Household Should Have

Our homes are more than bricks and mortar. They’re where we raise our families, celebrate milestones and feel safe. They’re also one of the biggest financial investments we’ll ever make, which is why protecting them is essential. With Home Insurance, you not only get cover for events like natural disasters, theft and damage, but also access to valuable extras such as the free Home Assist benefit and our guardian angels on call service.

These benefits are designed to give you peace of mind, whether you’re dealing with a burst geyser, a broken lock, or a late-night emergency. Here’s how they work, plus the most important emergency numbers and apps to keep close at hand.

Home Assist Benefit

The Home Assist benefit is included at no extra cost with your 1st for Women Home Insurance policy, but it does have limitations. Please refer to your policy to determine what benefit you qualify for. The benefit gives you access to professional help for common household emergencies, including:

• Plumbing repairs

• Electrical faults

• Lock and key issues

• Essential maintenance and call-out services

Simply call the Home Assist line, and our vetted service providers will be sent to your home to resolve the problem. This practical protection saves you time and money when something goes wrong.

Guardian Angels on Call

Your safety matters – everywhere, all the time. That’s why 1st for Women offers Guardian Angels on Call, a 24/7 telephonic service that connects you to trained professionals in any crisis. Whether you need roadside assistance, emotional support, or guidance in an emergency, you can call and have a real person ready to help. Combined with the Home Assist benefit, this means you’re never truly on your own when disaster strikes.

6 Emergency numbers you should save today

Every second counts in an emergency. Keep these numbers saved on your phone and displayed in your home for quick access:

1. Any emergency – 112
   Call 112 from any cellphone to be directed to the relevant emergency service, including police, medical, fire and sea rescue.
   
   

2. Suicide crisis helpline – 0800 567 567
   Operated by the South African Depression and Anxiety Group (SADAG), this line is available 24/7 for anyone in distress or supporting a loved one in crisis.
   
   

3. National gender-based violence hotline – 0800 428 428
   Get immediate, confidential assistance from trained social workers any time of day or night.
   
   

4. Childline South Africa – 0800 05 55 55
   Provides children with a safe and confidential way to talk about abuse, neglect, or dangerous situations.
   
   

5. Substance abuse helpline – 0800 12 13 14
   Offers advice, counselling and rehabilitation referrals to those battling addiction.
   
   

6. Poison information centre – 082 446 8946
   Call immediately if someone has been exposed to poisonous substances, bitten by an animal, or had a severe allergic reaction.
   
   

Tip: print this list and keep it visible, for example, on the fridge or next to your landline, so that everyone at home knows where to find it.

Emergency apps worth downloading

Technology can be a lifeline in an emergency. These apps are highly recommended for safety and quick response:

• 1st for Women panic button powered by Namola – Free for 1st for Women car and home policyholders (plus up to five loved ones). It connects you to armed response, police, metro law enforcement, fire and rescue, and community safety responders at the tap of a button.

• Find My Friends – Share your location with trusted contacts and send emergency alerts with your address and phone details.

• Namola – One of SA’s most popular safety apps, allowing you to alert emergency contacts and share your location in real-time.

• My SAPS – Report crimes anonymously, locate police stations, and send emergency messages to the police.
  
  

Why it’s worth having the right cover

Home Insurance isn’t just about covering bricks and mortar – it’s about protecting your family and giving yourself the backup you need in difficult moments. With 1st for Women Home Insurance, you get:

• Cover against theft, fire, storm damage and more

• Free Home Assist for household emergencies

• 24/7 Guardian Angels on Call for your safety and peace of mind

• The panic button app for instant help when you need it most

Get protected by 1st for Women with a Home Insurance quote 

Protect your home and yourself with Home Insurance. Enjoy women-focused benefits like free Home Assist, Guardian Angels on Call, and the panic button app. Get the cover, care, and confidence you deserve. Request your quick, obligation-free 1st for Women insurance quote online today and feel protected every day.