Posted on Monday, August 17, 2015

How to Submit an Insurance Claim with First for Women?

It’s important to know how to submit an insurance claim with your insurer. When it comes to submitting an insurance claim, First for Women advises claimants to make sure they follow the correct process and that they submit a claim as quickly as possible. Find out how you can go about submitting a First for Women insurance claim with these easy step-by-step guidelines and tips.

How do I submit an insurance claim?

If you want to submit an insurance claim, you need to inform your insurer of your intent to do so. With First for Women, you do this telephonically on 0861 11 18 05, or on the website directly. Perhaps you had a car accident, or your home was damaged during a story? Whatever the event that prompted your claim with your 1st for Women insurance policy, you probably have some questions about how you can get your claim processed as quickly as possible? 

Follow these steps when it comes to submitting an insurance claim:

1. Inform your insurer. We recommend contacting your insurer as soon as possible, but no later than 30 days after the incident. You also need to inform your insurer of any incident even if you don’t want to claim. This will help if there’s a future claim. 

2. File a police report, if necessary. You will be required to file a police report if you were involved in a vehicle accident[1] or if someone’s property was damaged - even if no one intends to file an insurance claim.

3. Collate and submit supporting documentation. You will need to provide all the necessary documentation, including the police report if you have one, to your insurer in order to process your claim. 

4. Allow your insurer time to act on your claim. We know you’re eager to start repairing your car or fixing your home, but we caution against impatience. Don’t undertake any repairs until you’ve received authorisation to do so otherwise your claim may be rejected. Don’t worry: we’ll keep you updated about your First for Women claim every step of the way. 

5. Get your repairs or replacements done. Once you’ve received authorisation, you can commence with the repairs or replacement of your assets within three months of your claim having been settled.


First for Women’s Top Tips for submitting claims


  • Keep all the documents relating to your claim in once place

  • If you contact us to follow up on the status of your claim always have your policy number on hand

  • Always remember to ask for a reference number when you contact the claim’s department

  • Along with the reference number take notes of the consultant’s name and surname 

Get a First for Women insurance quote

Knowledge is empowerment. We suggest you familiarise yourself with your policy terms and conditions as contained in your 1st for Women Policy Book. Make sure you understand what you are covered for and what excesses apply for the various types of cover you have, for example, home, building or vehicle insurance. Check your Policy Schedule to make sure you are adequately insured and that all the details of the risk covered are stipulated correctly. Browse our full range of insurance products covering car, home, business and personal - insurance you can trust. 

Frequently Asked Questions
What information do you need to file an insurance claim?

You will need to provide your policy number as well as your identification details and a full report about the incident or event for which you’re claiming. This means the date and time, any notable mentions like weather conditions, for instance, and contact details of all those involved in the incident. 

If you want to submit a claim and a third party was responsible for any of the damage caused we will need their full contact details and ID number as well as their vehicle registration number and insurance information, if applicable.



Do you need to submit a claim within a certain time period?

Yes. You have to submit a claim within 30 days from the date of the event that prompted the claim. First for Women recommends submitting your claim as quickly as possible as further losses can easily be prevented by the prompt submission of claims

How long does it take to pay out an insurance claim?

This depends on the type and complexity of your claim. When you submit a claim your consultant will be able to give you more information in this regard. First for Women insurance will keep you up to date on the status of your claim as it is processed.

What is the claim process?

The consultant who helped register your claim will be your contact person throughout the claim process. We will keep you updated via e-mail, telephone or SMS. If you registered your claim on the website you will be assigned a consultant to keep you up to speed on the status of your claim. 

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