Time to claim? Here's how to claim
So you dinged the car or your cell phone fell in the bath. Time to put your 1st for Women policy to work and submit a claim. But how and when and who? Here are the answers to your questions.
How do I submit a claim?
What information do I need to have on hand when I submit a claim?
You should be able to answer the following questions about the incident: who, what, when, where and how.
If you want to submit a claim and a third party was responsible for any of the damage caused we will need their full contact details and ID number as well as their vehicle registration number and insurance information, if applicable.
Do I have to submit a claim within a certain time period?
You have to submit a claim within 30 days from the date of the event that prompted the claim. We do advise, however, that you submit your claim as quickly as possible as further losses can easily be prevented by the prompt submission of claims. For example, if you live at the coast and don't fix accident damage to your vehicle the damaged area might start rusting.
How long will it take for my claim to be processed?
This depends on the type and complexity of your claim. When you submit your claim your consultant will be able to give you more information on how long it will take for your claim to be processed. You will also be kept up to date on the status of your claim every step of the way.
Who can I contact to enquire about the status of my claim?
The consultant who helped you register your claim will be your contact person throughout the claims process. We will keep you updated via e-mail, telephone or SMS, just let us know what you prefer. If you registered your claim on our website you will be assigned a consultant to keep you up to speed on the status of your claim.
Familiarise yourself with your policy terms and conditions as contained in your 1st for Women Policy Book. Make sure that you understand what you are covered for and what excesses apply for the various types of cover, for example home, building or vehicle insurance.
Check your Policy Schedule to make sure that you are adequately insured and that all the details related to the risk covered are stipulated correctly. For example, in the case of Home Contents insurance, is your home address recorded correctly? Or, in the case of Car Insurance, is the name of the regular driver correct?
Lastly, if you have any questions or need a copy of your Policy Schedule or the 1st for Women Policy Book please do not hesitate to contact us.
Tips for submitting claims
Here are a few tips that will make your claim submission journey a smooth one:
- Keep all of the documents relating to your claim in one place
If you contact us to follow up on the status of your claim always have your policy number on hand
Always remember to ask for a reference number when you contact the claims department
Along with the reference number take note of the consultant's name and surname