3 min read

Common Cellphone Insurance Claims & Tips to Avoid Damage


February 27, 2024

By First For Women

Our cellphones have become so much more than just a phone. They're still an important connection to family, friends, and business, but they're also how many of us now bank, shop, take notes, and set reminders. Lose your phone, and you lose access to all of that — in addition to contacts and gigabytes of photos. This is why at 1st for Women, we see Cellphone Insurance as a necessity and not a luxury because, even if all your important data is backed up to the cloud, you’d still struggle to be without a phone for any length of time.

What is Cellphone Insurance, and why do you need it?

Cellphone Insurance is a specialised Portable Possessions Insurance product that works like most other insurance products. You pay the insurer a monthly or annual premium that is calculated on the value of the device at purchase rather than risk. In return, the insurer provides cover for your phone in various situations. Depending on the circumstances, the insurer will cover the cost of replacing or repairing your phone, usually with a lower insurance excess payable by you.

As they have become smarter and more powerful, cellphones have become an extension of our lives. Juggling your professional and personal life increases the risk of your cellphone being damaged or lost. This makes phone insurance a practical and essential tool for protecting your mobile device against a range of risks; and ensuring continuity in your personal and professional life.

The most common types of Cellphone Insurance claims

Insurance claims are made based on a diverse range of circumstances that reflect the many ways in which our mobile devices can be compromised. However, there are some types of claims that are more common than others.

  • Screen damage: The face of most cellphones is all screen and very susceptible to damage from a strong impact or being dropped — and even a small crack can affect functionality.

  • Theft and loss: The high value and portability of cellphones make them a popular target for thieves, but their compactness also makes them easy to misplace.

  • Liquid damage: We like to take our phones with us everywhere, which puts them at risk of spills, being dropped in water and exposure to rain and moisture.

  • Manufacturing defects: Defects that become apparent after the manufacturer's warranty has expired can affect your phone's performance or render it unusable. However, you need to be aware that this type of claim is not covered by all insurers.

  • Accidental damage: Whether it is because you forgot your phone on the roof of your car or sat on your phone, accidental damage can be significantly worse than a cracked screen.

These common claim types highlight the importance of insurance for your mobile devices and of choosing a policy that covers the specific risks your phone is subject to. Most phone insurance policies cover accidental damage, loss and theft. An all-risk plan will often protect you against more risks.  

What does Cellphone Insurance not cover?

While comprehensive phone insurance does have certain limitations and exclusions that you should be aware of, understanding these not only ensures you select the right policy but will also help you manage your expectations.

  • Commercial use: If your cellphone is used primarily for business, a standard phone insurance policy might not cover it due to the different risk factors and usage patterns involved.

  • Intentional damage: Whether caused by you or someone else, deliberate damage to your cellphone is typically not covered.

  • Pre-existing issues: Any faults or damages that came about before you insured your phone are not covered. Insurers might require proof of the phone's condition before activating your policy.

  • Unauthorised repairs: Having any repairs done to your phone by an unauthorised service provider can void both the phone's warranty and insurance coverage.

  • Cellphone accessories: Insurance on cellphones usually applies to the device only. Any accessories such as earphones, chargers or phone cases that are damaged or stolen with the cellphone are not covered.

  • Cosmetic damage: A small dent or scratches on the phone that don't affect its functionality or performance are not covered by insurance. Gradual degradation from normal wear and tear is also usually excluded.

  • Loss of data: While some insurance policies might cover unauthorised use of your phone, loss of data such as photos, contacts, and other digital files is not typically included.

  • Force majeure (also referred to as an Act of God): Damage or loss arising from unforeseeable and unavoidable catastrophes, including natural disasters, war, and civil unrest, is usually excluded.

  • Software-related issues: Software malfunctions, bugs and viruses are generally not covered as they aren't considered damage in the traditional sense.

Always check the policy details carefully before taking out Portable Possessions Insurance. This will ensure that you understand the limits of the cover and end up with a policy that is suited to your needs.

Tips to avoid cellphone damage

Even with a comprehensive policy in place, it is still advisable to adopt proactive measures to protect your cellphone from damage or theft. Steps you can take include:

  • Using protective gear: Choose a durable case that offers protection against impact. Materials like silicon and rubber have good impact resistance and also offer a better grip. Tempered glass screen protectors offer an extra layer of protection against scratches and cracks.

  • Be mindful of water: Many newer phones include water-resistant features. However, this still doesn't protect phones against prolonged exposure to water and moisture. It is better to keep your phone away from bathrooms, kitchen counters, and other areas prone to water exposure.

  • Regular maintenance: Keeping your phone's software updated ensures better software security and performance. But cleaning it regularly — using appropriate products — is also essential to keep exposed ports clear of dirt.

  • Increasing awareness in public: This doesn't only mean not leaving your phone unattended or exposed. Using your phone in crowded areas doesn't only increase the risk of theft, but it also increases the risk of the phone being bumped out of your hands.

  • Using security features: Built-in security features like biometric locks and passcodes won't necessarily prevent your phone from being stolen. However, it can keep your personal information and your banking app from being accessed.

  • Careful handling: When carrying your phone around with you, make sure that it is separated from sharp objects, such as keys, to prevent scratches and damage. It’s a good idea to keep your cellphone in a dedicated space in your bag or inside a protective pouch.

The above steps, along with having the best Cellphone Insurance, ensure a comprehensive approach to keeping your device safe and operational.

How to get Cellphone Insurance?

Securing phone insurance with 1st for Women is a straightforward process designed to provide comprehensive protection for your mobile device. As it is a standalone product, you aren't required to have an existing insurance product with 1st for Women.

Review the insurance details on the website and provide some details for a personalised quote. Upon accepting the quote, confirm the details of your policy and the exact coverage. If you are already insured with 1st for Women, you can contact an agent to have insurance for your phone added to your suite of products.

Get a Cellphone Insurance quote from 1st for Women

Despite your best efforts, the risk of your phone being stolen, lost, or damaged is never eliminated. Secure your mobile lifeline today by getting a tailored Cellphone Insurance quote from 1st for Women and enjoy uninterrupted connectivity and security.

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