We understand the panic you feel when someone you love falls ill. That’s why we’re there for you with our 24/7 assistance line. Because you deserve expert guidance for you and your family, we provide telephonic medical advice as well as emergency care by doctors, ICU-trained nursing sisters, and paramedics.
Emergency Medical Services
In an emergency, you can rely on transport and assistance from a nationwide network of emergency medical professionals – with just one call.
Plus, you can contact our 24/7 assistance line for everything from guided telephonic CPR to advice on aches, pains and general health, as well as any of the following health-related issues:
Women’s and men’s health
Contra-indications of medication
Why not to take expired medication
Treating aches and pains:
If you need further assistance, we will ensure you get the help you need, with referrals to:
Your closest medical facilities
GPs within your area
Nearest medical transport
A caring team of medical professionals is also on call to assist in difficult, dangerous and traumatic situations, with emergency advice and connection to dedicated crisis lines for:
Any form of abuse – woman, family, domestic and child abuse
Suicide Hotline (Lifeline)
Personal Health Advisor (PHA)
Personal Health Advisor is a healthcare service providing unlimited access to qualified nurses 24 hours a day. Members benefit from:
Emergency medical advice
Assessment of symptoms and referral to the most appropriate healthcare professional
Knowledge on all aspects of healthcare including home care remedies with scheduled follow-up assessment calls, if required
Explained medical terms, results of tests, and information relating to medication
Counselling for chronic ailments and diseases to minimise the impact of these conditions on daily life
Access to one of the most widely used drug and poison databases in South Africa
Telephonic trauma debriefing and referral to a trauma counsellor where necessary
Access to a pre-recorded audio health library for information on a range of medical topics
Additional Nurse@First Benefits
You put so much energy into taking care of your loved ones, so you deserve to have someone take care of you.
The assistance of highly qualified professional nurses is just a phone call away with Nurse@First.
This benefit offers:
Medical assistance 24/7 (even in an emergency)
An ambulance that can be dispatched immediately
Advice on medication
Services are only available within South African borders
Because we believe in ensuring that your best interests are protected, your policy also includes Expo-Sure. Expo-Sure ensures that you and your family have full access to confidential HIV testing and treatment within the critical 72-hour window period after accidental exposure. This greatly reduces the possibility of becoming HIV positive.
With Expo-Sure, you will be provided with:
Access to a 24-hour, 365 days per year care centre for HIV/Aids information, advice and counselling
Two blood tests for sexual assault, trauma and potential exposure cases