Response to the COVID-19 lockdown

As a business that was built on putting women and their needs first, we would like to take this opportunity to remind you that we remain committed to this promise, and making sure that you and your family have the protection and support you need.

Here are some of the ways we’ve got you covered:

In this unprecedented time, we have our customers, small businesses and communities covered. Here are the various initiatives we have in place to ease the financial and emotional burden of COVID-19.

R320 million Relief Fund
R22 million in premium relief

Helping other women in need

As a 1st for Women customer, a portion of your premium is donated to the 1st for Women Foundation so that together, we can assist women in need. And there’s a massive need right now. Watch the video below and keep reading to see all the ways we’ve got those who need it most, covered.

Supporting the Gender-Based Violence (GBV) Command Centre
Supporting our nurses on the frontline
More help for our customers:
Need medical advice?
Car won’t start and you need supplies?
Locked in at home and need help?
Ultimately… Help is available in several different ways, depending on your unique situation and circumstances. From a full payment pause, to a reduction in cover, to benefits that serve you at this time. Just contact us and we will do all we can to assist. You’ve got this and we’ve got you.

Getting in touch with us is easy

Since our people are working from home, you may experience longer call waiting times than usual but we’ve still got you covered:

  • Connect with us via our app which can be downloaded here.
  • E-mail us at [email protected].
  • Click here to view your policy information, download documents, do a vehicle self-inspection, submit a claim or make changes to your policy online.

To remain up to date with the latest information on COVID-19, access the South African government's portal here.