As a business that was built on putting women and their needs first, we would like to take this opportunity to remind you that we remain committed to this promise, and making sure that you and your family have the protection and support you need.

Here are some of the ways we’ve got you covered:

In this unprecedented time, we have our customers, small businesses and communities covered. Here are the various initiatives we have in place to ease the financial and emotional burden of COVID-19.

R320 million Relief Fund

Our holding company responded to the President’s call to unite in the fight against the COVID-19 pandemic and its ripple effect, with a pledge of R320 million, in strong and continued support to the community. The focus areas for the financial contribution are multi-faceted in order to meet the very real and diverse needs over this time. 

  • R50 million has been donated to the National Solidarity Fund which has a specific emphasis on both medical and humanitarian needs, including the provision of food and curbing the scourge of increased Gender-Based Violence.
  • R200 million is being used to primarily support feeding schemes in our neighbouring communities, including Diepsloot and Cosmo City.

A relief fund of up to R70 million was also put in place to assist small businesses, including those within our supply chain. 

R22 million in premium relief

In addition to giving our customers R22 million in premium relief, help is available to our customers, in several different ways, including:

  • You may qualify for a discount of up to 20% for May.
  • Single moms could qualify for a discount.
  • Using your Cash Back Plus to pay your premium (if you’re due for payout in 6 months or less).
  • Removing car hire from your policy.
  • Reducing your premium by removing certain insured items during lockdown.
  • If you’re retrenched, we’ll keep you insured if you have Cash Back Plus.
  • Pausing all policy reviews until July 2020.

Helping other women in need

As a 1st for Women customer, a portion of your premium is donated to the 1st for Women Foundation so that together, we can assist women in need. And there’s a massive need right now. Watch the video below and keep reading to see all the ways we’ve got those who need it most, covered.

  • Supporting the Gender-Based Violence (GBV) Command Centre: Globally, lockdowns have caused an increase in domestic violence and abuse and South Africa is not immune. The National GBV Command Centre is receiving triple the amount of calls from women who are trapped with their abusive partners at home during the national lockdown. As long-term advocates in the fight against women abuse, we supported the National GBV Command Centre in its efforts to help those who need it. One of the ways we’ve assisted the Command Centre is through the provision of debriefing services for social workers and supervisors. We have received heart-warming feedback from the staff about the benefit of these services, which are designed to help reduce secondary traumatic stress and burnout. Are you at risk of abuse or do you know someone who is? Report it: GBV Command Centre: 0800 428 428 or *120*786#
  • Supporting our nurses on the frontline: We also launched a crowdfunding campaign to support nurses on the frontline of COVID-19, partnering with Gift of the Givers and Vula Mobile. The fundraising effort was kick-started with a R500 000 donation from 1st for Women. For more information, please visit:

More help for our customers:

  • Need medical advice? Contact our [email protected] advice hotline, which has been enriched with COVID-19 advice. Because leaving home to get things checked isn’t as easy as it used to be.
  • Car won’t start and you need supplies? Our Guardian Angels are ready and waiting to assist.
  • Locked in at home and need help? Remember to download the 1st for Women app and have our panic button in the palm of your hand. In an emergency you can also call our 24-hour Guardian Angels Assist on 0860 104 212.

Ultimately… Help is available in several different ways, depending on your unique situation and circumstances. From a full payment pause, to a reduction in cover, to benefits that serve you at this time. Just contact us and we will do all we can to assist.

You’ve got this and we’ve got you.

Getting in touch with us is easy

Since our people are working from home, you may experience longer call waiting times than usual but we’ve still got you covered:

  • Connect with us via our app which can be downloaded here.
  • E-mail us at [email protected].
  • Click here to view your policy information, download documents, do a vehicle self-inspection, submit a claim or make changes to your policy online.

To remain up to date with the latest information on COVID-19, access the South African government's portal here.

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