Medical Benefits

Medical Assist

Medical attention is just a phone-call away with Medical Assist. This 24-hour facility provides you with telephonic medical advice and assistance, as well as emergency care by doctors, ICU-trained nursing sisters, and paramedics.

Medical Assist includes features like:

  • Emergency evacuation and comprehensive ambulance services.
  • A medical advice and information hotline.
  • Emergency medical response to the scene of the emergency.
  • Inter-hospital, upgrade and downgrade transfers.
  • Medical repatriation to the patient's home town.
  • Escorted return of minors.
  • In-hospital medical monitoring.
  • Payment for a compassionate visit by a family member.
  • R5000 guaranteed hospital admission per annum in the event of an unforeseen life-threatening accident.
  • A trauma line with a financial benefit not exceeding R5000 per family per annum.
  • Repatriation of mortal remains.
  • Bereavement support and funeral arrangement assistance.
  • Family and domestic abuse.
  • Sexual assault counselling.
  • Suicide.
  • Child Abuse.
  • HIV counselling.
  • Poisoning.

Nurse @ First

Nurse @ First is a personal medical advice line that offers you a better understanding of various chronic ailments such as cancer, HIV/Aids, diabetes, asthma and other conditions.
Nurse @ First also offers specific treatment advice to help the patient and those around her cope better with her circumstances. This benefit addresses both chronic illnesses and women's health issues, like pregnancy, child care, addiction and many more. All nurses are trained counsellors and offer advice on coping skills or can refer you to appropriate medical care clinics.


Expo-sure is an HIV-support product which ensures that you and your family have full access to confidential HIV testing and treatment within the critical 72-hour window period after accidental exposure. This greatly reduces the possibility of becoming HIV positive.

Expo-Sure provides:

  • A free HIV test once you are at the doctor.
  • If the test is negative, you will be provided with anti-retroviral treatment.
  • An ongoing phone-in counselling service.
  • Counselling to the value of R3 000 per family, per incident.
  • R2000 to improve your home security.

Trauma Assist

Operating through a nationwide network of over 110 recognised trauma centres, Trauma Assist offers you:

  • Three face-to-face trauma counselling sessions.
  • Assistance with courtroom preparation for witnesses/survivors.
  • Referral to group therapy and support groups.
  • Accompaniment to ID parades and court hearings.
  • Referral to a place of safety or shelter.

Pet Cover

Pets are family too, so if your furry loved one is accidentally injured in a motor accident, we’ll cover the veterinary expenses up to the specified amount on your schedule. This included in Home Contents policies only.


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