Client Services - Life Insurance

It is our commitment to always cover you with care and to provide you with excellent service but there may be instances where you feel we have not lived up to your expectations. Should this occur, please use the following complaints procedure:

1. Contact a consultant at the call centre (always remember to make a note of the consultants name who dealt with your complaint).
   
   Customer Services – 1st for Women Insurance Brokers (Pty) Ltd:
   
   Phone number:                0860 10 97 59
   Claims Phone number:    0860 10 51 96
   Fax number:                     0860 10 51 97
   
   Email: lifeservices@ffw.co.za
   
   
2. If the matter has not been resolved to your satisfaction, please contact the consultant’s manager
   
   Should you wish to escalate your complaint further please contact the general manager.
   
   Client services operating hours are from 9:00 to 17:00 during weekdays.