Medical Assist

This 24-hour facility provides you with telephonic advice as well as emergency care by doctors, ICU trained nursing sisters and paramedics and includes features such as:

• Emergency evacuation and comprehensive ambulance services
• A medical advice and information hotline
• Emergency medical response to the scene of the emergency
• Medical transportation
• Inter-hospital, upgrade and downgrade transfers
• Medical repatriation to the patient’s home town
• Escorted return of minors
• In-hospital medical monitoring
• Payment for a compassionate visit by a family member
• R5000 guaranteed hospital admission per annum, in the event of an accident, unforeseen, life-threatening medical emergency
• A trauma line with a financial benefit not exceeding R5000 per family per annum
• Repatriation of mortal remains
• Bereavement support and funeral arrangement assistance
• Referrals to crisis lines for:
  • Family and domestic abuse
  • Sexual assault counselling
  • Suicide
  • Child Abuse
  • HIV counselling
  • Poisoning